Thank you for shopping with Zoe Hikes. We are committed to delivering your order safely, efficiently, and with care. This Shipping Policy outlines important details about how we handle shipping and order fulfillment.
Order Processing
All orders are processed within 1 to 2 business days after we receive your order confirmation. You will receive a notification once your order has been processed and handed over for dispatch. Please ensure all shipping details are accurate at checkout to avoid delays or failed deliveries.
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a shipping confirmation via email or SMS (if applicable), which may include tracking information, depending on the courier and region.
Delivery Partners
We work with reliable shipping partners and local couriers to ensure safe delivery of your items. The choice of courier may vary depending on your delivery location to ensure optimal service.
Cash on Delivery Orders
All orders at Zoe Hikes are processed using Cash on Delivery (COD). Please ensure someone is available to receive and pay for the order upon delivery. Refusal to accept or pay for a valid COD order may affect future order eligibility.
Failed Deliveries
If a delivery attempt is unsuccessful due to incorrect address details or unavailability at the delivery location, our delivery partner will attempt to contact you for redelivery. After repeated failed attempts, the item may be returned to us. In such cases, re-shipping may require additional confirmation from the customer.
Order Tracking and Support
If you experience any issues or need help tracking your shipment, you can reach our customer service team at [email protected]. Please include your full name and order number in your message for quicker assistance.
Contact Us
For any questions regarding shipping or order status, please contact us at:
Email: [email protected]